The subdomain, i.e. the beefit in https://beefit.clovo.app, your prospective clients use to access your Clovo landing page can be changed at any time.
To change your subdomain:
Test your new subdomain in the browser and update any social media bios and email signatures!
Clovo landing pages are designed to ease the transition from web to booking app for client’s who may be coming in from external platforms such as social apps.
Every Clovo studio is given their own landing page accessible through their own subdomain on the clovo.app domain. This allows easy linking to your Clovo booking platform through platforms such as social networks, emails, and your website, giving potential clients a springboard from these platforms directly to purchasing a membership and making their first booking.
To enable your landing page
Your landing page is available under the subdomain of clovo.app you chose, for example if your chosen subdomain was ‘beefit’ then your landing page is available at https://beefit.clovo.au
We recommend linking to your landing page from social biographies and your email signatures.
In Clovo, you create your service offering in the form of memberships, credit packs, and trials, each of which has an associated plan for determining important factors such as which and how many classes are included, how often the plan renews in the case of memberships, or how long until it expires in the case of credit packs and trials.
Throughout the lifetime of the service, it will pass through some number of statuses, starting in ‘Active’ and finally moving through to ‘Archived’.
These statuses are mostly self explanatory, but we elaborate on each below.
| Status | Description | Applies to |
|---|---|---|
| Active | The membership, pack or trial is currently active and can be used by the client for booking. | Memberships, Packs and Trials |
| Paused | The membership has been paused and cannot currently be used for booking. | Memberships |
| Cancelling | The membership has been cancelled and can be used for booking in accordance with the plan up until the end of the current period, at which point it will no longer renew. | Memberships |
| Cancelled | The membership has been cancelled and is no longer able to be used for booking. | Memberships |
| Expired | The time given to use the pack has elapsed and it can no longer be used, regardless of whether or not there are unused credits available. Pack expiries can be extended at any time, even post purchase. | Packs |
| Trial Expired | The trial has expired and can no longer be used by the client. | Trials |
| Fully Redeemed | All credits on the pack have been used. The client must purchase a new pack to book. | Packs |
| External Payment | The pack or plan is active, but has been purchased outside of Clovo. | Memberships and Packs |
| Archived | The service has been archived for studio administration purposes and can no longer be seen on client apps. | Memberships, Packs and Trials |
There are some additional statuses displayed in Clovo Studio that are not associated with a specific plan.
| Status | Description |
|---|---|
| No Services | Displayed when the client has not made any purchases and therefore has no booking mechanism within Clovo. |
| Private Membership | The client has been given access to a private membership but has not yet purchased. |
The Clovo Studio Code is a short 4 character alphanumeric string that is used for integrating your Clovo instance with external services under your control such as your website.
To access your Clovo Studio Code
In most cases, Clovo integrates directly with 3rd parties using official integration channels. The Clovo Studio Code is mostly used for integrations where there is no 3rd party to integrate with, such as self-hosted websites.
No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.
Clovo makes this easy to handle in a way that is safe and easy to understand.
To delete a client as a Studio Owner:
At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships at this point but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be deleted from the Clovo system entirely and permanently.
If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.
There is nothing to do to enable booking reminders as a studio owner, booking reminders are on by default for your clients and your clients are empowered to disable and reenable to suit their preference from within the Clovo client apps.
Clovo ensures users are aware of their upcoming bookings in multiple ways.
In-App Reminders
Following a booking, any time the Clovo app is opened by a user on their device, they will receive a prominent reminder of their upcoming bookings. For iOS users, this reminder takes the form of a sheet that displays all current bookings. For Android users, a Snackbar shows with the number of upcoming bookings.
Calendars and Reminders
Your clients are prompted to add their booking to their device’s reminder or calendar app immediately following a booking on both iOS and Android platforms.
This is a favourite of many users as it allows them to add their classes in with the rest of their schedule and customise their reminder notifications to their ideal settings.
Push Notifications and Emails
Providing your client’s notification settings allow, we will also send your clients push notifications and emails reminding them of their upcoming bookings.
Between the hours of 6.00pm and 9.00pm for any booking occurring the next day, Clovo will attempt to send booking reminder push notifications and emails in accordance with the user’s chosen notification preferences.
For example, if Alice has a reformer pilates class booked in at 7.00am on Tuesday, Clovo will attempt to deliver a booking reminder sometime shortly after 6.00pm on Monday, the day before the booking. We will continue to attempt delivery until a maximum of 9.00pm.
Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe.
<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/e7e7" width="100%" height="2000"></iframe>e7e7)e7e7 in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ789, the iframe code would look like this:<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="2000"></iframe>2000px by default, but you can adjust this value to better fit your website’s layout. For example:<iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="1800"></iframe>If you encounter any issues or need assistance with your integration code, contact Clovo support. We’re here to help you get your product and service listings up and running on your website.
Embedding your offerings on your website allows clients to easily view and purchase your services, helping you grow your business and keep your clients engaged.
Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe.
<iframe src="https://studio.clovo.au/iframe/timetable/studio/ABCD" width="100%" height="1400" frameborder="0"></iframe>ABCD)ABCD in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ123, the iframe code would look like this:<iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1400" frameborder="0"></iframe>1400px by default, but you can adjust this value to better fit your website’s layout. For example: <iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1200" frameborder="0"></iframe>If you encounter any issues or have questions about your integration code, contact Clovo support for assistance. We’re here to ensure your live timetable works seamlessly on your website.
By embedding your timetable, you provide clients with a real-time view of your schedule, making it easier for them to book and stay engaged with your studio.
Deactivate a Credit Pack
Once you’ve created a credit pack in Clovo Studio you are unable to delete it if it has been purchased at any time by any of your clients. However, you can deactivate your credit pack at any time, which will hide the pack from clients, prevent any further purchases and show the pack as ‘greyed out’ in Clovo Studio.
Once your credit pack has been deactivated it will not longer be available for purchase and clients will no longer be able to see the pack.
Note that if a pack has already been purchased by a client, that clients pack will remain active until their pack expires.
Keeping track of your membership plan subscribers is essential for managing your studio effectively. With Clovo Studio, you can easily view the current subscribers for any membership plan. Follow these steps to access this information and stay organised.
By following these steps and tips, you can effectively monitor current subscribers for your membership plans and make informed decisions to optimise your studio’s operations.