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Deleting a Client

Written by user on . Posted in Client Management. No Comments on Deleting a Client

No matter how well you run your studio and how much your clients love what you do for them, the day will come when they move on and you will want to remove them from Clovo so they no longer receive notifications or reminders.

Clovo makes this easy to handle in a way that is safe and easy to understand.

To delete a client as a Studio Owner:

  1. Login to Clovo studio
  2. Find the client you want to delete using the search bar or by browsing for them on the ‘Clients’ screen
  3. You will see a section called ‘The Danger Zone’ – under this heading, there’s a delete button to remove your client.

At this point your client will be moved to the ‘Archived’ section. They can no longer login or use their memberships at this point but are still saved in the system for an additional 7 days that serves as a grace period for accidental deletions or change of mind. Following the 7 days the client will be deleted from the Clovo system entirely and permanently.

Delete Instantly

If your client has not made any purchases they may be eligible for instant deletion. The ‘Instant Delete’ option will show in the heading of the user’s profile under the ‘Archived Clients’ tab on the Users screen when eligible.

Booking Reminders

Written by user on . Posted in Notifications & Reminders. No Comments on Booking Reminders

Clovo ensures users are aware of their upcoming bookings in multiple ways.

In-App Reminders

Following a booking, any time the Clovo app is opened by a user on their device, they will receive a prominent reminder of their upcoming bookings. For iOS users, this reminder takes the form of a sheet that displays all current bookings. For Android users, a toast shows with the number of upcoming bookings.

Calendars and Reminders

Your clients are prompted to add their booking to their device’s reminder or calendar app immediately following a booking on both iOS and Android platforms.

This is a favourite of many users as it allows them to add their classes in with the rest of their schedule and customise their reminder notifications to their ideal settings.

Push Notifications and Emails

Providing your client’s notification settings allow, we will also send your clients push notifications and emails reminding them of their upcoming bookings.

Between the hours of 6.00pm and 9.00pm for any booking occurring the next day, Clovo will attempt to send booking reminder push notifications and emails in accordance with the user’s chosen notification preferences.

For example, if Alice has a reformer pilates class booked in at 7.00am on Tuesday, Clovo will attempt to deliver a booking reminder sometime shortly after 6.00pm on Monday, the day before the booking. We will continue to attempt delivery until a maximum of 9.00pm.

How to Add Your Products and Services to Your Website

Written by user on . Posted in Integrations. No Comments on How to Add Your Products and Services to Your Website

Showcasing your products and services directly on your website makes it easier for clients to browse and purchase. Follow these simple steps to integrate your offerings using an iframe.

What You’ll Need:

  1. Access to your website’s content editor or HTML files.
  2. Your unique integration code (provided by Clovo Studio).

Step-by-Step Instructions:

  1. Locate the Product & Service Integration Code
    Use the following iframe code as a template for embedding your offerings:

    <iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/e7e7" width="100%" height="2000"></iframe>

  2. Replace the Placeholder Code (e7e7)
    Replace e7e7 in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ789, the iframe code would look like this:

    <iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="2000"></iframe>

  3. Add the Code to Your Website
    • If you’re using a content management system (CMS) like WordPress:
      • Open the page or section where you want the product and service listing to appear.
      • Switch to the “HTML” or “Code” view in your editor.
      • Paste the modified iframe code into the desired location.
    • If you’re directly editing the website’s HTML files:
      • Open the file in a text editor.
      • Paste the iframe code where you want the listing to be displayed.
      • Save and upload the updated file.
  4. Test the Integration
    • Visit your website and navigate to the page where the iframe is embedded.
    • Confirm the product and service offerings load correctly and display as intended.
  5. Optional: Adjust the Height (if Needed)
    The height in the iframe code is set to 2000px by default, but you can adjust this value to better fit your website’s layout. For example:

    <iframe frameborder="0" src="https://studio.clovo.au/iframe/plans/studio/XYZ789" width="100%" height="1800"></iframe>

Need Help?

If you encounter any issues or need assistance with your integration code, contact Clovo support. We’re here to help you get your product and service listings up and running on your website.

Embedding your offerings on your website allows clients to easily view and purchase your services, helping you grow your business and keep your clients engaged.

Show your timetable on your studio’s website

Written by user on . Posted in Integrations. No Comments on Show your timetable on your studio’s website

Adding your live class timetable to your website is a quick and simple way to ensure new clients can get an idea of your most up-to-date schedule. Follow the steps below to seamlessly integrate your timetable using an iframe.

What You’ll Need:

  1. Access to your website’s content editor or HTML files.
  2. Your unique integration code (available in Clovo Studio under Setup -> Integrations).

Step-by-Step Instructions:

  1. Locate the Timetable Integration Code
    Use the following iframe code as a template for embedding your timetable:
   <iframe src="https://studio.clovo.au/iframe/timetable/studio/ABCD" width="100%" height="1400" frameborder="0"></iframe>
  1. Replace the Placeholder Code (ABCD)
    Replace ABCD in the iframe’s src URL with your unique integration code. For example, if your integration code is XYZ123, the iframe code would look like this:
<iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1400" frameborder="0"></iframe>
  1. Add the Code to Your Website
  • If you’re using a content management system (CMS) like WordPress:
    • Open the page or section where you want the timetable to appear.
    • Switch to the “HTML” or “Code” view in your editor.
    • Paste the modified iframe code into the desired location.
  • If you’re directly editing the website’s HTML files:
    • Open the file in a text editor.
    • Paste the iframe code where you want the timetable to be displayed.
    • Save and upload the updated file.
  1. Test the Integration
  • Visit your website and navigate to the page where the timetable is embedded.
  • Confirm the timetable loads correctly and displays your live schedule.
  1. Optional: Adjust the Height (if Needed)
    The height in the iframe code is set to 1400px by default, but you can adjust this value to better fit your website’s layout. For example:
   <iframe src="https://studio.clovo.au/iframe/timetable/studio/XYZ123" width="100%" height="1200" frameborder="0"></iframe>

Need Help?

If you encounter any issues or have questions about your integration code, contact Clovo support for assistance. We’re here to ensure your live timetable works seamlessly on your website.

By embedding your timetable, you provide clients with a real-time view of your schedule, making it easier for them to book and stay engaged with your studio.

Deactivate a Credit Pack Plan

Written by user on . Posted in Credit Packs. No Comments on Deactivate a Credit Pack Plan

Deactivate a Credit Pack

If you need to deactivate a credit pack for any reason, Clovo Studio provides a straightforward process to manage this. Follow these steps to deactivate a credit pack and ensure accurate tracking of your studio’s offerings.

Step-by-Step Guide to Deactivating a Credit Pack

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Credit Packs:
    • In the dashboard, find and click on the Packs section.
  3. Select the Credit Pack to Deactivate:
    • Locate the credit pack that you want to deactivate from the list.
    • Click on the pack to access its details and options.
  4. Deactivate the Credit Pack:
    • Click the ‘Deactivate’ button at the bottom of the screen.

Once your credit pack has been deactivated it will not longer be available for purchase.

Note that if a pack has already been purchased by a client, that clients pack will remain active until their expiry.

Quick Tips

  • Review Regularly: Periodically review credit pack usage and deactivate packs that are no longer needed.
  • Communicate Changes: Notify affected clients or staff members about the deactivation of credit packs.

View current subscribers for a membership plan

Written by user on . Posted in Memberships. No Comments on View current subscribers for a membership plan

Keeping track of your membership plan subscribers is essential for managing your studio effectively. With Clovo Studio, you can easily view the current subscribers for any membership plan. Follow these steps to access this information and stay organised.

Step-by-Step Guide to Viewing Current Subscribers

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Membership Plans:
    • In the dashboard, find and click on the Plans section.
  3. Select the Desired Membership Plan:
    • Locate the membership plan for which you want to view current subscribers.
    • Click on the plan to access its details and options.
  4. View Subscribers:
    • At the bottom of the screen there is a ‘Current Subscribers’ card which shows all clients who have subscribed to this plan as well as the current subscription status.

Benefits of Monitoring Subscribers

  • Track Performance: Keep track of the popularity and utilisation of each membership plan.
  • Manage Capacity: Ensure that memberships are not oversubscribed and manage class availability accordingly.
  • Customise Offerings: Use subscriber data to tailor promotions and offerings to attract more clients.

Quick Tips

  • Regular Updates: Check subscriber lists regularly to stay informed about membership trends.
  • Communicate Changes: Notify subscribers of any updates or changes to their membership plans.
  • Offer Support: Provide assistance to subscribers as needed, such as upgrading or downgrading plans.

By following these steps and tips, you can effectively monitor current subscribers for your membership plans and make informed decisions to optimise your studio’s operations.

Cancel class openings

Written by user on . Posted in Schedule. No Comments on Cancel class openings

Sometimes plans change, and you may need to cancel a scheduled class opening. With Clovo Studio, managing cancellations is a straightforward process. Follow these steps to ensure a smooth experience for you and your clients.

Step-by-Step Guide to Cancelling Class Openings

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Upcoming Classes:
    • In the dashboard, find and click on the Class Schedule section.
  3. Find the Scheduled Class Opening:
    • Locate the class opening that needs to be cancelled within the schedule.
  4. Open Class Details:
    • Click on the class to open its details and options.
  5. Cancel the Class Opening:
    • Click the ‘Cancel’ button
    • Confirm the cancellation to remove it from the schedule.

When you cancel a class in this way, all currently booked clients will be notified of the cancellation by push notification and email, and any booking credit will be returned to their plan.

Creating a Credit Pack

Written by user on . Posted in Credit Packs. No Comments on Creating a Credit Pack

Credit packs in Clovo provide a versatile solution for clients who prefer non-recurring options or seek additional benefits alongside their memberships. These packs are ideal for commitment-phobes who want the flexibility to purchase classes or sessions as needed, without committing to a long-term membership. They also serve as excellent add-ons to existing memberships, allowing clients to enhance their experience with extra perks.

For instance, a client may want a 10-pack of 1:1 private classes in addition to their recurring weekly membership. Credit packs make it easy to accommodate such requests, providing clients with the freedom to customise their experience and access a range of services tailored to their preferences. Whether clients need a one-time purchase or wish to supplement their regular membership, credit packs offer a seamless solution within Clovo.

Ready to offer your clients flexible credit pack options? With Clovo Studio, creating new credit packs is a simple process. Follow these steps to provide your clients with convenient one-off purchases.

Step-by-Step Guide to Creating a New Credit Pack

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Credit Packs:
    • In the dashboard, find and click on the Packs section.
  3. Add a New Credit Pack:
    • Click on ‘Add Pack’ and enter the pack name, pricing details, credits included, and any additional benefits.
  4. Set Credit Pack Details:
    • Choose the number of credits included in the pack (e.g., 5x reformer pilates credits, 10x HIIT credits, etc.) for each class type.
    • Define the validity period of the credits (e.g., 30 days, 60 days, etc.).
  5. Customise Pack Details:
    • Add a description that highlights the benefits and uses of the credit pack.
  6. Save the Pack:
    • Once all details are added, click on ‘Create’ to create the new credit pack.

Benefits of Offering Credit Packs

  • Flexibility: Allow clients to make one-off purchases without committing to a recurring membership.
  • Attract New Clients: Offer introductory credit packs to attract new clients and encourage trial of your services.
  • Convenient Purchases: Provide clients with a convenient way to purchase credits for classes or sessions.

Quick Tips

  • Varied Options: Create different credit pack options to cater to different client needs and budgets.
  • Promote Your Packs: Use marketing tools within Clovo Studio to promote your new credit packs.
  • Monitor Usage: Track the usage of credit packs to understand client preferences and adjust offerings accordingly.

By creating new credit packs, you provide clients with flexible options and increase the accessibility of your studio’s services.

Creating a Membership Plan

Written by user on . Posted in Memberships. No Comments on Creating a Membership Plan

Ready to offer your clients exciting membership options? With Clovo Studio, creating new membership plans is a breeze. Follow these steps to get started and attract more clients to your studio.

Step-by-Step Guide to Creating a New Membership Plan

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Plans:
    • In the dashboard, find and click on the Plans section in the sidebar.
  3. Add a New Membership Plan:
    • Click on ‘Add Plan’ and enter the plan name, pricing details, benefits, and duration.
  4. Set Membership Parameters:
    • Choose the duration of the billing period (e.g., fortnightly, monthly, quarterly, yearly).
    • Define the number of classes or sessions included in the membership.
  5. Customise Plan Details:
    • Add a description that highlights the features and benefits of the membership.
  6. Save the Plan:
    • Once all details are added, click on ‘Create’ to create the new membership plan. It will be publicly visible and available for immediate purchase unless the ‘Private’ switch was toggled on.

Benefits of Offering Membership Plans

  • Retain Clients: Encourage clients to commit to your studio long-term with membership plans.
  • Increase Revenue: Offer discounts and incentives to attract more clients and boost revenue.
  • Build Community: Create a sense of belonging and community among your members.

Quick Tips

  • Flexible Options: Offer different membership tiers to cater to diverse client needs.
  • Track Performance: Monitor the performance of your membership plans to make data-driven decisions.

By creating new membership plans, you enhance the value proposition for your clients and drive growth for your studio.

Creating a Trainer Profile

Written by user on . Posted in Clovo Studio. No Comments on Creating a Trainer Profile

Showcase your talented training staff with trainer profiles in Clovo Studio. These profiles not only give clients a glimpse into your team but also enhance their experience by highlighting the professionals behind the classes. Follow these steps to create engaging trainer profiles.

Step-by-Step Guide to Creating a Trainer Profile

  1. Log In to Clovo Studio:
    • Use your admin credentials to log in to Clovo Studio.
  2. Navigate to Trainer Profiles:
    • In the dashboard, find and click on the Profiles section.
  3. Add a New Trainer Profile:
    • Click on ‘Add Profile’ and enter the trainer’s name, professional title, and upload a profile photo.
  4. Write a Biography:
    • Include a short but informative biography that highlights the trainer’s expertise and personality.
  5. Save the Profile:
    • Once all details are added, click on ‘Save’ to create the trainer profile. The profile will now be public.

Importance of Trainer Profiles

Trainer profiles serve as a powerful tool to:

  • Showcase Talent: Highlight the expertise and skills of your training staff.
  • Build Trust: Clients feel more connected and confident when they know the professionals behind the classes.
  • Personalise Experience: Match clients with trainers based on their preferences and goals.

Flexibility of Trainer Profiles

It’s important to note that trainer profiles are not connected to user accounts. This allows studios to:

  • Decouple Admin Staff: Keep trainer profiles separate from admin roles if needed.
  • Maintain Flexibility: Easily update and manage trainer profiles without affecting other aspects of the studio management.

By creating engaging trainer profiles, you enhance the overall experience for clients and create a stronger connection between them and your studio.