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Memberships can be cancelled by your clients in the app or by staff in Clovo Studio


Cancelling as a Client

Your clients can easily cancel their membership from within the Clovo app at any time. When this happens, the membership will remain active until the end of the current billing period and no longer renew.

When a client cancels their membership in the application you will receive a notification according to your notification preferences and the membership will show as ‘Active, won’t renew’ in Clovo.

Cancelling as Studio Admin

Sometimes you will need to cancel a client’s membership yourself:

Cancel from Clovo Studio

To cancel from Clovo Studio, login with your staff account and then:

  1. Find the Client whose membership needs cancelling
  2. From the client’s profile screen, find the membership under the ‘Plans’ tab
  3. Click ‘Cancel’
  4. Confirm the cancellation on the screen that appears

That’s it, your clients membership will be cancelled at the end of their current billing period.


  • Estimated Time To Complete

    2 minutes
  • Information For

    Studio Owner
  • Platform Components

    Clovo Studio, Clovo iOS, Clovo Android
  • Last Updated

    May 9, 2024
  • Need more help?

    Get in touch hello@clovo.au

Apps for Australian Pilates and Yoga Studios

The Clovo Platform

Clovo is Branded mobile apps for Australian pilates, yoga and group fitness studios that handle all your booking and payment needs in the palm of your client’s hand.

There are no monthly or setup fees, just a small percentage of each transaction each time you sell a membership or credit pack.

Need more help?

If these support articles aren’t cutting it, get in touch. Our Australian support staff are happy to help.