Memberships can be cancelled by your clients in the app or by staff in Clovo Studio
Cancelling as a Client
Your clients can easily cancel their membership from within the Clovo app at any time. When this happens, the membership will remain active until the end of the current billing period and no longer renew.
When a client cancels their membership in the application you will receive a notification according to your notification preferences and the membership will show as ‘Active, won’t renew’ in Clovo.
Cancelling as Studio Admin
Sometimes you will need to cancel a client’s membership yourself:
Cancel from Clovo Studio
To cancel from Clovo Studio, login with your staff account and then:
- Find the Client whose membership needs cancelling
- From the client’s profile screen, find the membership under the ‘Plans’ tab
- Click ‘Cancel’
- Confirm the cancellation on the screen that appears
That’s it, your clients membership will be cancelled at the end of their current billing period.
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Estimated Time To Complete
2 minutes -
Information For
Studio Owner -
Platform Components
Clovo Studio, Clovo iOS, Clovo Android -
Last Updated
May 9, 2024 -
Need more help?
Get in touch hello@clovo.au
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Apps for Australian Pilates and Yoga Studios
The Clovo Platform
Clovo is Branded mobile apps for Australian pilates, yoga and group fitness studios that handle all your booking and payment needs in the palm of your client’s hand.
There are no monthly or setup fees, just a small percentage of each transaction each time you sell a membership or credit pack.
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