Extend the expiry of a purchased credit pack

When credit packs are purchased by a client they have an expiry date that starts from the moment of purchase. For example, if you have a credit pack with a 30-day expiry and a client purchases it on the 1st of January, it will expire on the 31st of January.

Why extend a credit pack?

There are plenty of good reasons to extend a client’s credit pack — perhaps they were injured, travelling, or dealing with personal circumstances that prevented them from using their credits. Extending a pack is a gesture of goodwill that can go a long way in retaining a client.

How to extend a credit pack

1. In Clovo Studio, navigate to the client’s profile.
2. Find the credit pack you want to extend under their active products.
3. Click into the credit pack details.
4. Update the expiry date to the new date you’d like the pack to expire.
5. Save your changes.

The client will immediately have access to their remaining credits until the new expiry date. There is no limit to how far you can extend a pack.

Things to keep in mind

• Extending a pack does not add additional credits — it only changes the expiry date
• You can extend a pack that has already expired, which will reactivate the remaining credits
• Consider setting a studio policy on extensions so your team handles them consistently